Maintenance = Entitlement to Software Updates and Customer Support
When buying a permanent license of HDR Light Studio or Connections, the price includes 1 year of maintenance. Maintenance ensures you can run the latest versions of the software. For example during 2018, we released 4 new drops of HDR Light Studio that included new features, bug fixes and updated or additional compatibility with partner software.
Maintenance is the only way to keep your permanent software up to date. We do not sell upgrades.
Maintenance also entitles you to customer support – email support questions and license transfers. Permanent node locked licenses can be relocated once per year using the online license transfer system at our web site. Outside of this, we will not relocate any permanent licenses for customers that are outside of maintenance.
The 1 year maintenance period starts from the moment the activation code is used - this both creates and redeems your permanent license file/s.
For example, if you purchase on the 2nd March 2018, then use the activation code on the 10th March 2018, the maintenance date in the license file will be set to 10th March 2019. Using this license file you can run any build of HDR Light Studio with a build date up to, and including, 10th March 2019.
Please note: The activation code should be used within 30 days from the purchase date at our web shop. The maintenance date is limited to be no more than 1 year and 30 days from the purchase date.
You can easily check the maintenance end dates for your installed licenses from within HDR Light Studio software (even if the software is in an unlicensed state). Go to Help > License Management. The ‘Version’ column displays the maintenance end dates in the YYYY.MM.DD format. Those license files will run HDR Light Studio and Connections built on or before that version date.
Prior to installing a new version of HDR Light Studio or a plug-in Connection, you should check these maintenance end dates to ensure your licenses will run the new software.
In the example above, the maintenance date for those licenses is 2019.1211 = 11th December 2019.
Alternatively you can login to your account at lightmap.co.uk and go to the My Maintenance page, where maintenance expiry dates are also shown for software purchased using that account.
In HDR Light Studio go to the menu Help > About. The About panel will display the build of HDR Light Studio – with the build date in YYYY.MMDD format, and the Connection build date too if HDR Light Studio was started via a connection to your 3D software.
In the example above, the build date for HDR Light Studio is 2018.1023 = 23rd October 2019
The build date for the Maya Connection is also 2018.1023 = 23rd October 2019
A build date for a connection is also often displayed within the Connection interface panel in your 3D software.
All installers for HDR Light Studio and Connections include their build date in their file name, using this format: YYYY.MMDD (i.e. 2018.1023 = 23rd October 2018). These build dates are also shown on our Downloads pages, prior to downloading those files.
If you run a build of HDR Light Studio or a Connection that is newer than the maintenance date within the license file, HDR Light Studio will start unlicensed, and will display this error: Requested version not supported (-6) HDR Light Studio.
When purchasing maintenance for your permanent licenses, you will be supplied with a new activation code. The new activation code will redeem a new license file with an updated maintenance date. This has the replace flag set and will override your existing licenses. It will use the mac address we already have on file for your permanent license. (In the case of Transferred licenses, this is the Mac address of the machine where the software was last transferred to). Therefore renewing maintenance does not provide an additional opportunity to relocate your software.
For node locked licenses, enter the activation code directly into HDR Light Studio. You can do this by starting HDR Light Studio and going to Help > Enter Activation Code
For floating licenses, go to the web page:
If asked, enter the details where the existing permanent licenses are stored.
The best way to see what you will actually need to pay, is to follow the purchase process below. It provides an accurate price including any backdated missed maintenance.
Login to your account at: www.lightmap.co.uk and go to the ‘My Maintenance’ section.
Here you can see the maintenance status for all licenses and add maintenance purchases to your cart.
We have implemented traffic light colors for the maintenance status of your licenses:
Licenses are well within maintenance. You can not purchase additional maintenance yet. The maintenance will not expire for at least another 60 days.
In the example above the maintenance for permanent floating licenses of HDR Light Studio and the Maya Connection are due to expire on 23rd November 2019 (23/11/19).
Maintenance will expire within the next 60 days. You can now renew your maintenance early if you wish. The new maintenance expiry date will be 1 year later than the current maintenance date. You will pay for 1 year of Maintenance.
In the example above the maintenance for permanent nodelocked licenses of HDR Light Studio and the 3ds Max Connection are due to expire on 29th January 2019 (20/01/19). Which is less than 60 days away. Therefore the renew maintenance option is shown with a new end date of 29th January 2019.
Maintenance has expired. You will need to purchase backdated maintenance, plus 1 year of maintenance from the date of purchase. You will pay for the backdated maintenance, which is calculated on a daily basis, plus 1 year of maintenance.
The screen grab above was taken on the 13th December 2018. In this example the maintenance for permanent nodelocked licenses of HDR Light Studio and the Maya Connection expired on 27th November 2018 (27/11/18). That was 16 days ago. Therefore the renew maintenance option is shown. The maintenance will be renewed up to 13th December 2019, which is 1 year later than the date the renewal is being purchased. Instead of paying for 365 days of maintenance, this user would pay for 381 days of maintenance at checkout (16days backdated maintenance + 365 days future maintenance).
Once you have enabled the ‘Renew Maintenance Until Date’ checkbox, next press the ‘Add Renewals to Basket’ button at the bottom of that page. You will the proceed to your basket and can see the cost for your maintenance renewal/s. Complete the purchase to be sent new activation codes used to retrieve new licenses with new maintenance dates.
Please note: Once maintenance renewals have been added to your basket, if you do not complete your purchase, they will remain in your basket for a maximum of 30 days.
Floating licenses sharing the same mac address will be grouped and ‘co-termed’ – i.e. if the licenses have staggered maintenance dates, the new licenses will ensure these all share the same new maintenance end date.
The screen grab above was taken on 13th December 2018. In the example the maintenance expired for #1 HDR Light Studio and Maya Connection on 15th March 2018. But the maintenance for #2 HDR Light Studios and Maya Connections is not due yet. However maintenance can be purchased today and co-termed for both sets of licenses. The new maintenance date will be 13th December 2019 (1 year from today’s date).
In this example for #1 the user will pay for 273 days backdated maintenance plus 365 days. For #2 the user will pay for only 273 days of maintenance, because that maintenance has not expired, and the difference between 15th March 2019 and 13th December 2019 is 273 days.
If you want your reseller to renew your maintenance – login to your account and go to the ‘My Maintenance’ section and locate your ‘reseller maintenance authorization code’ at the top of the page. Supply this code to your reseller and they will be able to renew maintenance for you.
When you purchased HDR Light Studio, it was initially installed on computer A. You then got a new activation code for the second machine via the license transfer facility on our web site, and then used the additional activation code to license computer B. Now both computers are A and B licensed.
When purchasing your maintenance renewal. You will need to use the new activation code on computer B first. Computer B has the last mac address we have on file for that license. If you try to use the maintenance activation code on any other machine it will not issue a new license. Once you have used the activation code on computer B, use the license transfer facility again on our web site, using this new activation code. You will then be issued with an additional activation code that can be used on computer A. Now both computer A and B will have new licenses with updated maintenance end dates.
For any additional help with renewing maintenance please contact: firstname.lastname@example.org